"Great service"

After a terrible experience with 111 out of hours overnight when we were unable to get treatment, I called the surgery at 8.00am in the hope of a same day appointment. Unsurprisingly I was in a call queue, but my call was answered within 10 minutes. I explained my daughter needed to see a GP today, and we were given an appointment for 10.10am. When we got to the surgery it was busy, but appointments were obviously happening, lots of people were in and out. Unfortunately, the on-call GP was running late due to an unavoidable medical emergency, but we were seen at around 11.00am. After a thorough consultation and examination, medication was prescribed. We didn't feel rushed and it was a good experience. The doctor called back later that day to ask us to make a follow up appointment in a week or so just to make sure everything is settling down. I have never had a bad experience with this surgery, they really work hard to ensure appointments are available when needed. Their online forms work well - I've used them a few times and always received the care I needed. Staff are really helpful.