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Patient, knowledgeable, attentive & kind!

Posted By Katastrofee Kat

"Patient, knowledgeable, attentive & kind!"

About: Inverclyde Royal Hospital / Pre-Operative Assessment Royal Alexandra Hospital / Cardiac Rehabilitation

(as the patient),

My pre-assessment was about 3 or 4 hours long  was carried out by a lovely, friendly, professional lady called Mairi in the Ortho Dept of Inverclyde Hospital.

My osteoarthritic hip has been challenging for about 3 or 4 years….and at last my turn has arrived!

Hip! Hip! Op! Hooray!

Mairi’s professional persona put me at ease right away! The questionnaire, the tests etc can be exhausting, particularly when pain is constant & my anxiety was high! She was patient, knowledgeable, attentive & kind!

I have experienced many weeks in hospital due to a few life challenging illnesses, but have luckily got through all of it, because of , in no small part, the expertise, kindness, professionalism and endurance of Our NHS🎉

The NHS has been fortunate to have Mairi for many years….I believe that wonderful humans like Mairi have to be appreciated and celebrated more!!

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 days ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 26/06/2025 at 11:41
Published on Care Opinion at 11:41

picture of Kevin Torbet

Dear Katastrofee Kat

Thank you so much for your uplifting and heartfelt message following your pre-assessment at Inverclyde Hospital.

We’re delighted to hear that Mairi provided such compassionate, professional, and reassuring care during what can understandably be a tiring and anxiety-inducing process. It’s clear that her warmth and expertise made a real difference to your experience, and we will be sure to share your kind words with her and the wider Orthopaedics team.

Your message also speaks volumes about the strength and resilience you’ve shown through your health journey, and we’re truly grateful for your recognition of the care provided by NHS staff along the way.

“Hip! Hip! Op! Hooray!” indeed — we wish you all the very best for your upcoming surgery and a smooth recovery ahead.

Thank you again for taking the time to share your appreciation it really does mean a lot to the staff.

Kind regards

Kevin

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Response from Susan O'Connor, Lead Nurse, Orthopaedics - Clyde Sector, NHS Greater Glasgow and Clyde 4 days ago
Susan O'Connor
Lead Nurse, Orthopaedics - Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 26/06/2025 at 13:38
Published on Care Opinion at 13:38

Dear Katastrofee Kat

Thank you so much for your very generous feedback regarding your Pre-Op assessment with Mairi at IRH.

She has indeed been with us for many years and we are very grateful for her wealth of experience.

I will be delighted to share you positive feedback with Mairi who will be delighted to hear that her hard work has been recognised.

Wishing you all the very best with your hip surgery.

Best Wishes

Susan

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