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"Not safe at Coborn mental health unit"

About: CAMHS Inpatients / Coborn Acute

(as a service user),

My son was admitted to the Coborn Centre as an in patient. Most of the staff are very friendly and nice with a few exceptions.

The environment there was very hectic with adolescent children walking around the ward corridors all mixed together. I understand that they all have their individual issues, but the set up, procedures, processes and structure could be a lot better.

The security for patients, staff and visitors is currently inadequate, as I experienced this first hand. I was attacked, punched several times and kicked to the floor by a patient. How is this acceptable?

In my view, a full review needs to be done by senior managers to address these issues. The systems in this place are somewhat broken, as I've found I have also been given conflicting and inaccurate information, leading to confusion. Examples of this are around medication, treatments, food etc. There have also been breakdowns in communication.

I believe a lot needs to be improved and done before you can call the service provided as adequate.

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Responses

Response from East London NHS Foundation Trust 2 days ago
Submitted on 01/07/2025 at 13:30
Published on Care Opinion at 13:30


Thank you for sharing your experience.

We are sorry to hear about the challenges you encountered and are especially concerned to hear you were the victim of an assault.

If you haven't already, do please speak with colleagues at the Coborn to ensure you receive any support needed and so they can understand in detail what has happened.

We will also alert senior mangers at the Coborn to make sure they keep an eye on the progress of your case.

Feedback from service users, families and carers is also vital in helping us understand what works well and where we need to improve.

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