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She really went over and above for me

Posted By aurigazt36

"She really went over and above for me"

About: New Victoria Hospital / Day surgery

(as the patient),

I was in for an operation in day surgery and was looked after by the lovely nurse Laura. I was very anxious and she explained every step and kept checking in on me. I had a long wait as was one of the last to go and Laura made sure I wasn’t left behind a curtain all day and phoned my husband when I was eventually going to theatre so he wasn’t worried as I had been in since 7.30am. She really went over and above for me and looked after me with such kindness. Thank you.

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Responses

Response from Emma Miller, Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital, NHS Greater Glasgow and Clyde last week
Emma Miller
Senior Charge Nurse/Theatre Co-ordinator, Day Surgery Unit, New Victoria Hopital,
NHS Greater Glasgow and Clyde

Submitted on 18/06/2025 at 16:07
Published on Care Opinion at 16:07

Dear Aurigazt36

Thank you for leaving our unit a Care Opinion review. We understand that coming to our unit can be an anxious time for patients, also thank you for your patience, as waiting to be taken to theatre can be a challenge, we aim to be as efficient as we possible can. However, it is wonderful to hear that Laura went above and beyond to ensure you were comfortable and well taken care of. I am delighted to read that Laura taking the time to explain things to you and showing you kindness truly made a difference.

Thank you again for sharing your feedback; it’s always uplifting for our staff to have our efforts acknowledged and keeps the team striving to deliver these standards of care every day. I will make sure that I share your kind words with Laura- she is indeed a credit to our team.

Wishing you well with your recovery!

Emma Miller

Theatre Coordinator

Day Surgery Unit

New Victoria Hospital

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