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"Shocking Service. "

About: Dr Pal P & Partner

after receiving text message to book appointment to discuss teat results. phone the number to be told to ring between 10:&5: for test results. ring to speak to someone and book appointment about unpleasant results to be told by staff, you need to ring at 8:00 and join the queue. we know they have saved slots for appointments but they refuse to give them out. when trying to book appointment for test results especially of this nature, you should be given an appointment straight away. what is the point of the phone message say call between certain hours!!!!!!!!!!!!!

looking at the reviews and the CQC report we do not know this is still operating. when it was the old Newton road, you could walk in and speak to some one face to face or call and make an appointment. what is going on with yourselves. you need to get a grip of what patients need. and show some respect to them

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Responses

Response from Dr Pal P & Partner last month
Dr Pal P & Partner
Submitted on 17/06/2025 at 11:08
Published on nhs.uk at 11:08


We are very sorry for the difficulties you feel you have encountered with the surgery. We take all comments and feedback seriously, good or bad, here at Scott Arms Medical Centre and are very sorry to hear about your experience at the surgery. Unfortunately, you have chosen to remain anonymous. If you could kindly contact the practice on 0121 357 3309 and ask to speak to the Team Leader, to discuss and hopefully resolve your issues.

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