Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Poor communication after operation

Posted By cubeet99

"Poor communication after operation"

About: North Devon District Hospital / Trauma and orthopaedics

(as the patient),

I have needed help after my hip replacement operation and have spent a lot of time trying to get someone to answer the ward phone to get help but no one has ever answered and I have had to seek help through 111.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ana-Maria Bacsik, Senior Staff Nurse - Jubilee Ward, Trauma/Orthopaedics Jubilee ward - NDDH, Royal Devon University Healthcare NHS Foundation Trust last week
Ana-Maria Bacsik
Senior Staff Nurse - Jubilee Ward, Trauma/Orthopaedics Jubilee ward - NDDH,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 26/06/2025 at 02:11
Published on Care Opinion at 10:54

Dear cubeet99,

Thank you for taking the time to post a response following your hip replacement operation.

I am so sorry to hear that no one has answered to your calls on our ward. Sometimes when there are no surgeries, our ward is closed and no one would of been able to answer the phones.

I hope that you managed to get the help that you needed, please let us know if there is anything we can help you with.

I will pass on your feedback to our team. We are sending our apologies to you and we are hoping that you have a continued recovery.

Kind regards,

Ana-Maria Bacsik

Senior Staff Nurse

Jubilee ward

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k