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"Exceptional help from Monklands Continence Service"

About: University Hospital Monklands / Urology Suite

(as a relative),

This was one of the best hospital visits we have ever had - and over the years we have had many.

Sue, Gemma and Dee provided exceptional help, support and detailed advice. The tests that they did on the day quickly identified the key issues, enabling the right support needs and remedial actions to be identified.

The only downside was how long it took to get to the right people to help us. Everything was clearly explained, very insightful and delivered with care, compassion and good humour which ensured my wife was comfortable and confident despite the challenges of the difficult discussion. The 3 staff were all exemplary in their performance - and in world where everyone is so quick to criticise we felt it important to recognise outstanding performance.

Many thanks for all that you do, xxx.

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Responses

Response from Gavin Morrison, Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands, NHS Lanarkshire 4 months ago
Gavin Morrison
Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands,
NHS Lanarkshire
Submitted on 20/06/2025 at 15:52
Published on Care Opinion at 15:52


picture of Gavin Morrison

Dear Dave58

Thank you so much for taking the time to give feedback on your recent visit to our urology suite. I am delighted that the team looked after your Wife so well.

I have forwarded on your comments to the Senior Charge Nurse of urology so that he can share with the staff you have mentioned above.

I hope that your Wife is doing well.

Kind regards

Gavin Morrison

Senior Nurse for Surgical, Critical Care and Outpatients

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