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"Wouldn't trust them with a paper bag never mind…"

About: Millcroft Medical Centre

If your considering this practice there is a reason why so many of these reviews are 1*!

I was a victim of an assault in 2022. I have been treated for anxiety for this. I had a form from the CICA for compensation. I rang the GP practice and they said yes we can complete as you reported this to DR..... (I can't mention names). Convenient this call was not recorded.

I gave the forms in an I said these are tim sensitive and they said that was fine. However, still completed after the deadline. I say completed they said I never reported this to my GP!

I asked to speak to a GP regarding this and they have refused. I have been supported by the RASAC and had counselling through them. But they didn't want to know.

I asked for supervisor or manager to call me back which they said they would and never did they call back (millcroft don't bother responding with you template of contact the surgery to discuss more as you don't care you return calls. I have tried to take to you numerous times).

An already trigging and stressful situation made a lot worse!

I have now moved and I see a lot of Facebook posts of patients struggling with this practice. Avoid at all costs.

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Responses

Response from Millcroft Medical Centre last week
Millcroft Medical Centre
Submitted on 18/06/2025 at 14:18
Published on nhs.uk at 14:19


Dear Patient,

We apologise that you have had cause raise such concerns. It is always disappointing to hear that we may have failed to meet the high standard of care that we strive to achieve, but i would like to thank you for taking the time to let us know about the issues you have encountered. It is often only by hearing about a patients experiences directly that we are given the opportunity to reflect and review our processes to identify areas for improvement. Your feedback will be shared with our team.

Thank you

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