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"I went to Urology Department in Thorndale Unit"

About: Craigavon Area Hospital / Thorndale Unit Urology

(as the patient),

I had to attend Urology department in Thorndale to get a stent removed.

I had been in a lot of pain and discomfort and was quite anxious about getting the stent removed.

From receiving the phone call from the male admin I felt reassured.

Then I met Jason nurse specialist and Amy health Care Assistant 

They both gave me the support and reassurance that I needed as soon as I met them.

Jason explained the procedure step by step and he took his time Amy gave me support while Jason removed the stent. 

My privacy and dignity was maintained throughout the procedure.

Thank you Jason and Amy 

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Responses

Response from Jason Young, Urology Nurse Specialist, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 3 months ago
Jason Young
Urology Nurse Specialist, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 19/06/2025 at 09:04
Published on Care Opinion at 09:04


Hi,

Thank you so much for the feedback, I'm glad to hear that we were able to put you at ease during your attendance for stent removal and get through it. Attending hospital can be a very anxious time and we always try to ensure that you are informed and involved in all care.

Wishing you well

Many thanks,

Jason

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