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My basic care needs were not met

Posted By Pamew97

"My basic care needs were not met"

About: Glasgow Royal Infirmary / Acute Assessment Unit (AAU) Glasgow Royal Infirmary / Gastroenterology

(as the patient),

I was admitted to ward 8 from the acute assessment ward due to an infection. My basic care needs were not met. Some of the staff were rude to me. I was left sitting in a chair until midnight before being supported into bed.  I was advised to not go to the toilet during the night but to just wet myself with a pad. I could not get in and out of bed independently. I was not supported to move often, which resulted in me having a stage 1 bedsores and also urine burns on my skin. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 days ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 02/07/2025 at 08:38
Published on Care Opinion at 08:38

picture of Nicole McInally

Dear Pamew97

Thank you for taking the time to share your recent experience during your admission to Ward 8. I am very sorry to hear about the concerns you’ve raised regarding the standard of care you received and would like to apologise for this. As Care Opinion is anonymous, can I ask that you contact our Complaints Team so that we can investigate further and provide you with a more detailed response. You can email the Complaints Team @ ggc.complaints@nhs.scot (If possible, can you include this link: https://www.careopinion.org.uk/1369266 in your email).

Thank you

Nicole

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