Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Quick referral and diagnostics

Posted By firerx94

"Quick referral and diagnostics"

About: Royal Devon & Exeter Hospital (Wonford) / Acute medical admissions (AMU) Royal Devon & Exeter Hospital (Wonford) / Ophthalmology

(as the patient),

I attended my opticians due to headaches where they told me they were going to refer me to the emergency eye clinic at Exeter.

Within the hour of leaving the opticians, the WEU team were ringing me and had arranged an appointment for the following morning where I had an array of tests and they referred me for an urgent CT and lumbar puncture, both of which happened within 24 hours

The staff in WEU were great, and the team in AMU ambulatory were so kind. The whole process was so smooth and efficient and the staff were a credit to their departments, especially Jo in WEU! 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lauren Tyrer, Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Lauren Tyrer
Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 23/06/2025 at 11:40
Published on Care Opinion at 11:40

Dear firerx94,

Thank you for taking the time to share you feedback with us. I am pleased to hear that you had a positive experience in the department and we'll be sure to share this with Jo.

Your feedback motivates us to continue providing the best care and support possible.

Kind regards,

Lauren Tyrer

Operations Manager in Ophthalmology

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k