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"They are the best"

About: Community Occupational Therapy / Glenrothes & Cowdenbeath

(as a service user),

I’m mostly housebound…winter months bed bound but worse I had a drive I kept falling over on.

Asked council to just bung a load of tarmac on but they couldn't do even going through OT they tried.

Cashed in my pension and got it mono blocked 

Then I hit another snag I couldn’t get a single beam disability rail like you see outside community centres disability ramps. No one could understand why I would want that and not railings, despite explaining about fainting, fits space etc, or they didn’t do it. 

Contacted OT department again and OT Fiona totally understood straight away. It was such a relief I got the rail but more someone understood my disabilities.

 I’m proactive in my health care and make sure whatever I have I can sort it myself. I hate asking for help and appearing as vulnerable as I am. 

Yet I’ve had to fight to get heard and help so when I do get help it means so much to me

…it’s also nice to know that there is still kindness in this world

Now I can I sit/lie out in the hot weather. I feel as though I’ve got a bit more of a life even though I’ve not much of a life, if you get my driftツ 

These guys are worth waiting in gold

And this is where our NHS is great not just emergencies but amazing people in amazing jobs

Thank you

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Responses

Response from Ailsa Dow, Occupational Therapy Team Manager, Community Occupational Therapy, Cowdenbeath and Glenrothes, Fife Health & Social Care Partnership 5 days ago
Ailsa Dow
Occupational Therapy Team Manager, Community Occupational Therapy, Cowdenbeath and Glenrothes,
Fife Health & Social Care Partnership
Submitted on 24/06/2025 at 16:51
Published on Care Opinion at 16:51


picture of Ailsa Dow

Dear La-Lune,

thank you very much for taking the time to send some great feedback about the service your received from Fiona, Community Occupational Therapist. I have passed this onto her. Fiona is a highly-regarded member of my team and it is always appreciated when we receive positive feedback about the value our staff and service has made to the lives of the people we work with. I am so glad that Fiona's kindness and understanding has helped and that the hand rail installed has improved your well-being.

I wish you the very best for the future and please contact our service again if you need assistance. Fife Health and Social Care Contact Centre is 03451 551503.

Very best wishes,

Ailsa

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