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"Professionalism, care and attention was first class"

About: University Hospital Monklands / Day Surgery

(as a service user),

I was in for kidney stone removal and I can’t speak highly enough of the Consultants and Nurses, they were excellent. The professionalism, care and attention they provided was first class, going the extra mile even under the pressure of a busy unit/ward, at such a vulnerable time for me they made me feel safe and well looked after, what a great team they are. Thanks again Surgical Day Unit.

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Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire last week
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 20/06/2025 at 15:43
Published on Care Opinion at 15:43


picture of Jennifer Baillie

Dear Ja T@

Thank you for sharing your experience of UHM Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that the doctor/nurses spoke to you throughout and took excellent care of you. This must have been very reassuring and helped you feel at ease.

I look forward to passing your kind words to the whole team who will get a real boost from hearing your feedback.

I hope you are recovering well.

Kind Regards,

Jen

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