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"You do an amazing job"

About: Angus Community Podiatry

(as the patient),

I was referred to AHC by my GP following 2 bouts of antibiotics for an infected toe.  Elspeth was wonderful, explaining the options and then having a closer look and offering to carry out a procedure if I was in agreement.  Her "bedside" (chair side) manner was brilliant, she was careful, mindful, checking on any pain threshold and put up with me babbling endlessly in order to distract myself.

She then very carefully dressed my toe, demonstrating and explaining what I needed to do to look after it.

I commented that I have had a pain in my other foot which had been initially diagnosed as a Mortons Neuroma but despite doing the exercises etc it was still troubling me. I'd had it x-rayed a few months previously which had shown up some signs of arthritis. She said she would see if her colleague was free to just look at it/talk to me. Fergus was equally as wonderful and very patient. He explained some exercises to do and I had a follow up appointment arranged to check my toe wound and to see if the pain in my foot had improved with targeted exercises.

I cannot fault the care and attention I have received from these two young professionals. Too often people are today "dissing" the NHS but I want to take this opportunity to sing it's praises.  This is what we pay our taxes for - and believe me there is never enough to go around and it is incredible what is achieved with such meager sums - but when you come across such enthusiasm and dedication from the young staff today we need to give a shout out and say well done and than you. You do an amazing job.

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Responses

Response from Hollie Dalgarno, Podiatry Operational Lead, Podiatry, Perth and Kinross Health & Social Care Partnership last week
Hollie Dalgarno
Podiatry Operational Lead, Podiatry,
Perth and Kinross Health & Social Care Partnership
Submitted on 24/06/2025 at 15:41
Published on Care Opinion at 15:41


picture of Hollie Dalgarno

Thank you so much for taking the time to share such kind and thoughtful feedback about your recent experience with us at AHC.

I am delighted to hear that both Elspeth and Fergus provided such attentive, compassionate, and professional care during your visit. Your feedback highlighting how well informed you were during your appointment and in relation to their excellent bedside manner, patience, and clear communication are really appreciated and I will ensure they receive this feedback. As a service we know that taking the time to listen and understand can make all the difference, and it's heartening to know that you felt so well supported throughout your treatment.

It’s especially encouraging to hear your recognition of the NHS more broadly. Our team work tirelessly to provide a high standard of patient care, and your words serve as a real morale boost and as a reminder of why we do what we do.

Thank you again for your lovely message. I wish you a smooth recovery and do hope your symptoms have improved.

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