"Online appointment hub system issues"

Myself and my child were both expecting a hospital outpatient appointment.  I was sent a text message to check an appointment for my daughter but as my email address and phone number relates to me, it wouldn't work for her appointment and I couldn't see the letter on the new online patient hub. 

I phoned NHS GCC appts who said many people were having tech issues with the new online system. I was given the details of the appointment to attend with my daughter. Although the date and time passed on was correct, the hospital details about where to attend was not. We attended the appointment, but on arrival the receptionist told us we should have attended elsewhere. She phoned and checked if we would be seen if we attended slightly late at the correct hospital, which we did. It was a stressful situation.  

When we left the appointment at RAH Dermatology dept for this first appointment, we were given an appointment to return to see the consultant and the receptionist at Dermatology printed the letter out. 

I took time off work and got permission for my daughter to miss school to attend this new return appointment. We waited for 3 months after the initial nurse appointment. 

When we attended, we were told the consultant had left and no longer worked there, so my daughter could not be seen. I was told we should have been told, but we were not. So we now have to wait a further 3 months for a first consultant appointment. As I took time off work and my daughter missed school to attend, it is very upsetting that it was a waste of time. As it was the first appointment to be given a particular treatment, my daughter was psyched up to attend, having waited so long on a list. She was also prescribed other drugs in advance of this appointment to coincide with the new prescription, which now has to be stopped. 

Overall, it has been very frustrating and I wasted using time off work.  The patient hub doesn't work for me and I have asked for us both to be opted out as I did not wish to be opted out.