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Poor basic communication

Posted By pavojc35

"Poor basic communication"

About: Maternity care / Maternity assessment unit

(as the patient),

Immersive Reader

We had a very positive experience with the maternity ward and delivery suite, however, the Assessment Unit in Daisy Hill we have found to be utterly shambolic, both before and after the birth.

Each time when we have been requested to come in for repeat bloods no one knows who you are / what you are in for and then they request a doctor to confirm what is required. A process that should take 15-30 mins has ended up taking over 3 hours on each occasion.

For a heavily pregnant woman or someone breast feeding, this is additional stress and is completely avoidable with some basic communication.

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Responses

Response from Jenna Magee, Non Clinical Sister, Delivery Suite Daisy Hill Hospital, Integrated Maternity and Women's Health, Southern Health and Social Care Trust last month
Jenna Magee
Non Clinical Sister, Delivery Suite Daisy Hill Hospital, Integrated Maternity and Women's Health,
Southern Health and Social Care Trust

Submitted on 17/06/2025 at 16:34
Published on Care Opinion at 17:37

Immersive Reader

Good afternoon,

I would like to apologise for your experience and grateful for your feedback. I am a sister from Daisyhill Maternity unit, and if you would like to make contact I would strive to resolve and understand the issues experienced, therefore minimise any future delays.

Jenna Magee

Delivery suite sister

Daisyhill

02837562887

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