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Possible stroke long wait

Posted By Angry @ Craigavon

"Possible stroke long wait"

About: Craigavon Area Hospital / Emergency Department

(as a service user),

I attended Craigavon A & E last night, my face had drooped on 1 side. Initial assessment was good, had CT scan, then I was left in a room from 9.30pm until 11.30pm, I couldn’t wait any longer, I had been up since 6am & done a whole days work. I returned this morning to get CT results & medication, 4 hours & still waiting. So much for time being crucial when it comes to strokes. 

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Responses

Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust last week
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust

Submitted on 18/06/2025 at 12:06
Published on Care Opinion at 12:06

Hi

I am unable to investigate your feedback specifically as I have no details. When patients arrive to the ED with stroke systems an initial assessment is completed and they are immediately referred to the stroke team for assessment. I am presuming that was what happened when you presented to the ED. and received your CT scan promptly. I am unsure why there has been a delay in a member of the stoke team communicating with you post this scan. When a CT scan is completed and indicates a stroke which requires lysis treatment, the patient will be admitted to the stroke ward very quickly for treatment of their stroke.

I wish to apologize that I cant provide any more information for your experience with out any more detail.

Thank you for providing your feedback

Stacey

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Response from James Gilpin, Stroke Service Improvement Lead, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust last week
James Gilpin
Stroke Service Improvement Lead, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 18/06/2025 at 14:41
Published on Care Opinion at 14:41

picture of James Gilpin

Hi,

I am so sorry to hear about your experience. We know that any visit to a hospital can be stressful in addition to not feeling well. You are right, it is very important that a Person with a Stroke is identified quickly as this can guide which treatment is available.

Once the Stroke Team are notified we try our best to ensure that all Patients are reviewed as a matter of urgency.

I would be happy to help with your concerns, if you would like to contact me via email on james.gilpin@southerntrust.hscni.net

Thanks,

James

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