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"Amazing care on the paediatric ward"

About: Children and young people / Children and Young People’s Therapy Service Musgrove Park Hospital / Paediatrics

(as a service user),

My 6 year old son was admitted to the paediatric ward, via A+E, with a dental abscess. He was really unwell, with a high temperature, pain and significant facial swelling. The staff on the ward were kind and compassionate, and the medical team reviewed him quickly. He went to theatre for an emergency dental extraction and abscess drainage and was cared for by the most supportive team.

Back on the ward, one of the HCAs went above and beyond (I'm so sorry I can't remember her name) and ensured that the tooth fairy still visited even though we weren't at home. She made a tiny envelope with silver stars, and wrote a note from the tooth fairy saying how proud she was of how brave my son had been. 

My son was absolutely delighted when he woke to find it, and showed everyone who visited once he was discharged home. This act of kindness  really made a difference to what was quite a stressful experience-thank you! 

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Responses

Response from Angela Giles, Ward Management Team PA, Children's unit, Somerset Foundation Trust 4 hours ago
Angela Giles
Ward Management Team PA, Children's unit,
Somerset Foundation Trust
Submitted on 16/06/2025 at 14:54
Published on Care Opinion at 14:54


picture of Angela Giles

Dear virgozf46

Thank you so much for leaving such wonderful feedback via care opinion, it really made me smile.

I'm so sorry to hear that your son needed emergency dental surgery. I'm so pleased to hear that both you and your son felt so well cared for, we know how worrying it can be needing to come into hospital. I hope he is feeling much better and recovering well at home.

I have done some investigating and I have found out that our ward tooth fairy was our lovely HCA Michelle. she really is a wonderful member of the team and we are so lucky to have her here on the Children's unit. I will of course pass your feedback on to Michelle and the wider team here on Paediatrics

Thank you once again for taking the time to write to us

Kind Regards

Angela Giles

Ward Management Team PA

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