"Sometimes great, mostly bad"

Initially really great. First person who did my assessment she was amazing and genuinely seemed to care and offered lots of advice and info.

Second person who did the first of three follow ups she was amazing and cared, seemed interested and gave lots of information during a 30 min conversation.

Then the second and third follow up and I felt like I was an inconvenience to him. He wasn’t really listening to me, he was running through what felt like a script and it didn’t feel much different to talking to an AI chatbot or a calculator. Both times with him, I could sense he was trying to rush through everything to end the call as soon as possible. Any questions I had he gave the minimal answer before changing the subject to further lead to ending the call. Both calls with him lasted no more than 10 mins and most of that was him typing on his keyboard and me sat there unsure what to do. First call with him he claimed his camera was broken, he rushed the call and it was done in 5 mins. Second call he was lounging on a sofa with a windows behind him making it near impossible for me to actually see him.

Now I’m trying to contact Harrow Health as a week later and my GP is still waiting for the shared agreement to be setup so I can continue my meds. Can’t call Harrow as their lines are constantly busy and email responses can take days.

First two people were amazing, but the guy I had for the final two calls as completely soured my impression of Harrow Health.