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Listened to probems

Story from nhs.uk

"Listened to probems"

About: East Surrey Hospital

This a repeat Cystoscopy appointment and I gave a written list of problems I have been having and Surgeon looked at items as he did the procedure and explained as he went. He and the 2 nurses very cheerful. I will be contacted to set up a self help procedure which they think will assist.

I left feeling very confident as to what done and what will be done including future apppointments and confirmed that there was no sign of cancer returning

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Responses

Response from Hannah Doherty, Patient Experience Facilitator, Patient Safety, Surre last month
Hannah Doherty
Patient Experience Facilitator, Patient Safety,
Surre

Submitted on 24/07/2025 at 09:22
Published on Care Opinion at 09:22

picture of Hannah Doherty

Hello there,

Thank you very much for your feedback in regards to your Cystoscopy appointment. It is so lovely to read of the positive communication you received from the Surgeon throughout your procedure and to read of the friendly attitude of the nurses too. We wish you all the best in your future care.

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