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Long wait

Posted By corvusfp76

"Long wait"

About: University Hospital Wishaw / Emergency Department

(as a service user),

Arrived just after 1am. Still waiting to be dealt with at 11:50am. My autistic grand son has been experiencing pains in his chest. We saw the triage shortly after arriving and again around 9:30am. He was extremely worried about the pain and it is a measure of how worried he was that he tolerated this wait. This is not what the NHS was put in place for.

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Responses

Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire last week
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 20/06/2025 at 16:08
Published on Care Opinion at 16:08

picture of Jennifer Baillie

Dear corvusfp76

Thank you for sharing your experience of UHW ED.

I am sorry to hear of the long wait that you / insert person experienced when attending ED. Unfortunately, our services are under extreme pressures at the moment and our staff are working as quickly and safely as possible to see and treat patients. This will of course not help with an already worrying time.

If you would like to discuss the waiting times further then please contact our Patient Affairs team on the below details.

patientaffairs@lanarkshire.scot.nhs.uk

01698 752 800

I hope you/person are recovering well.

Best Wishes,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire last week
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 20/06/2025 at 16:52
Published on Care Opinion at 16:52

Dear corvusfp76,

Thank you for sharing this, and I’m truly sorry to hear about the distressing experience you and your grandson have had. Waiting nearly 11 hours—especially with a child in pain and with additional needs—is incredibly difficult and understandably upsetting.

Your grandson’s courage in enduring such a long wait, particularly while experiencing chest pain and heightened anxiety, speaks volumes about how serious the situation felt to him. This is not the level of service anyone should expect, and certainly falls below the standard we strive to deliver.

Please accept my sincerest apologies for your grandsons wait and I hope that he is feeling much better now.

Best wishes,

Julie.

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