"poor service"

1; In sept 24 i attended an anima support session; explained my problem..lady who said she was head of receptionists said she needed to do something to get me on anima but would call me in the week and meet me again to set it up; never heard from her. 3 times ive told receptionists about this but still nothing.

2; ive tried 3 times to see a particular GP and finally this morning offered a date in about 3 weeks (thats fine i expected that!); i said i want a double appointment as i needed to spend time going through the issues; i was told you cant have one. i said i understood a patient can ask for one; receptionist (who ive encountered before and is not very helpful) said i dont have one on that date ive given you..i asked when she could offer me a double appointment with that GP and she claimed there was not one available ! She then went on to give me a lecture on how an ex nurse runs the practice and understands all the issues a patient faces ! The service is really very poor at point of access

I am trying to take control of my own health but Thatcham medical centre systems do not make it easy. One has to jump so many hurdles right from teh first phone call