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The attention to detail was exceptional

Posted By stuartx25g

"The attention to detail was exceptional"

About: Royal Alexandra Hospital / Accident & Emergency

(as the patient),

I attend the Royal Alexandra Hospital yesterday due to being in a car crash and my back was in agony. I made my way to the minor injuries unit and was seen by a nurse called Jacqui.

Jacqui’s attention to detail was exceptional. She talked me through everything, every step of the way and done copious amounts of tests to ensure I could feel all senses, was pain-free and was able to be let home.

Jacqui provided me with two painkillers to ease my severe back and neck pain, and she confirmed that I have whiplash. She advised me to rest up at home and take time to get back to full strength.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/06/2025 at 12:39
Published on Care Opinion at 12:39

picture of Kevin Torbet

Dear stuartx25g

Thank you for sharing your experience following what must have been a very distressing event.

We’re pleased to hear that Jacqui at the Royal Alexandra Hospital provided you with such detailed and considerate care. It’s clear she took great care to keep you informed and reassured throughout your visit, ensuring you felt safe and supported before being discharged. Her approach truly reflects her skill and compassion.

We’ll make sure your kind feedback is shared with her and the wider team.

Wishing you a smooth and steady recovery.

Kind regards

Kevin

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