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"Brilliant experience!"

About: Royal Surrey County Hospital

I came in for a cataract removal and insertion of a stent by my eye surgeon on 5th June. The experience from start to finish was better than I could ever have anticipated. The nursing staff were so helpful and caring; the anaesthetist superb and I didn’t feel a thing; the staff in recovery were equally kind and efficient. And even the receptionist was welcoming and helpful, especially with assisting us with the new car park payment machine. I could not have had a better experience if I was paying to go privately.

I now shall not dread coming back in a few months for the other eye!

Thank You!!

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Responses

Response from Royal Surrey County Hospital last month
Royal Surrey County Hospital
Submitted on 23/06/2025 at 12:59
Published on nhs.uk at 12:59


Dear Anne,

Thank you for taking the trouble to let us know about your recent experience having your cataract removed and a stent inserted. It's great to hear that you found our nursing staff so helpful and caring and also have praise for the anaesthetist, staff in recovery and receptionist who helped with the new car park payment machine. We have shared your kind words of appreciation with the team and we wish you all the very best for your next cataract removal.

With kind regards from the Patient Experience Team

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