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"All the nurses and staff were great"

About: Gartnavel General Hospital / Ophthalmology (eye problems) (Ward 1c) University Hospital Hairmyres / Ophthalmology

(as a service user),

After a workplace injury I had laser treatment for a Torn Retina at Hairmyres, but this progressed into a Detached Retina where I was referred to Gartnavel to see Dr Hind. I was admitted the next day for emergency Vitrectomy surgery. 

I will be honest I was pretty anxious as it was performed under local anaesthetic but my fears were put to bed from the moment I entered Surgical Admissions.

All the nurses here were great where my mind was put at ease and I was offered refreshments while I waited on my turn for theatre. Once I was in theatre the anaesthetist was genuinely a star (I’m sorry I’ve forgotten her name as there were so many people dealing with me), but as said she was fantastic at putting me at ease even offering a hand to hold!

Dr Hind and her colleagues met me and again I was put at ease. The only part of the surgery that was uncomfortable was the anaesthetic into the eye, on a scale of one to ten this was a four pain wise for a few seconds. After this I never felt anything other than light touching as the surgeons were working on me. The actual surgery was finished in 30 minutes and I was taken to Ward 1c where again all the nurses/staff were great. 

Once I had postured for 4 hours I was allowed home after my aftercare was explained in detail (eye drops, do’s and don’t etc). I have a follow up appointment in 14 days to see how the surgery is healing. 

So I hope this not only reassures anyone in a similar position as I was, but I also hope this reaches the staff that were involved in my treatment as I genuinely owe them for their dedication and care. 

Thank you.

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Responses

Response from Liza Campbell, Clinical Service Manager, Ophthalmology, NHS Greater Glasgow and Clyde 2 weeks ago
Liza Campbell
Clinical Service Manager, Ophthalmology,
NHS Greater Glasgow and Clyde
Submitted on 16/06/2025 at 16:55
Published on Care Opinion at 16:55


Dear CharlieRetina,

Thank you for taking the time to share your experience following your recent treatment at University Hospital Hairmyres and Gartnavel General Hospital.

We’re grateful for your kind words about the care you received from our teams, in Surgical Admissions and Ward 1C. I am pleased to hear our nurses, anaesthetist, and surgical team were able to help ease your anxiety and provide reassurance throughout your procedure.

Your feedback not only highlights the professionalism and compassion of our staff but also offers valuable reassurance to others who may be facing similar treatments. We will ensure your comments are shared with the teams involved.

Wishing you a smooth and steady recovery, and thank you again for your message.

Best regards,

Liza Campbell

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Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire last week
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 20/06/2025 at 15:44
Published on Care Opinion at 15:44


picture of Jennifer Baillie

Dear CharlieRetina

Thank you for sharing your experience of UHH Opthamology.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear you had a good experience at UHH.

I look forward to passing your kind words to the whole team who will get a real boost from hearing your feedback.

I hope you are recovering well.

Kind Regards,

Jen

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