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"Appointments with a Doctor are near impossible "

About: The Moir Medical Centre

Having been very ill with sickness and diarrhoea for 7 days I contacted the surgery , a sample was sent to hospital and a few days later I received a text to contact the surgery to make an appointment about the results , by then I had been ill for two weeks , I was told I would have to wait another 5 days for a phone consultation even though they had my results , I explained how ill I now was but 5 days was the soonest , they had appointments the next day but wouldn’t give me one unless I rang in the morning , by then I got the nhs app and looked at my results I had food poisoning, 35 times I rang in the morning before finally getting in the queue, you are told ring later and cut off each time and if you ring later as advised there are no appointments left that day , I finally got a phone consultation and was told I needed antibiotics which helped within two days , if I’d listed to them and taken the appointment given I would have been very ill for another 7 days making it over 3 weeks of food poisoning , the appointment system puts people’s health at risk and leaves them Ill for longer than need be , I will now be moving to another Doctors.

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Responses

Response from The Moir Medical Centre 6 days ago
The Moir Medical Centre
Submitted on 30/06/2025 at 18:07
Published on nhs.uk at 18:08


Dear sir/madam

We are really sorry to hear that you have had a bad experience in trying to access an appointment. We have worked hard to ensure we have a much improved phone system with callback and queue features, increased practitioner capacity and training of our team. We take every opportunity to learn and improve, so if you could please contact the practice and speak to the Beth, our Complaints & Compliments Lead complaints or myself, we would be more than happy to listen, learn and improve where we can and investigate what happened on the particular day you mention. Thanking you in adavance.

Yours sincerely, Rakesh Marwaha, Managing Partner.

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