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"I knew I was in good, safe hands"

About: Belfast City Hospital / Ear, Nose & Throat

(as the patient),

I have been suffering with a terrible hissing noise in my left ear which is depressing.

My GP referred me to be seen by a specialist.

I was very surprised to be seen within 8 weeks as I know the waiting list can be very long .

I was very nervous but soon realized I did not need to be 

From the second I arrived at the specialists Nurse led Clinic I was booked in by a very nice lady who made me feel Welcome.

My turn came around very quickly 

My name was called and off I went to meet a great specialist Nurse called Lisa 

Form the moment I met her I knew I was in good, safe hands

She took time to explain all she needed to do which she did very quickly & Effectively.

She passed me over to a guy called David who did a hearing test on me 

He was great at his Job too 

I then seen Nurse Lisa again who explained in detail what happens next 

She recommended some Ear drops for me which have been great so far for another problem in my ears not the hissing noise .

I left the ENT Nurse led Clinic in the City hospital knowing I needed more tests although much happier 

I was very happy with my ENT experience .

Thank you to the ENT Nurse led Clinic.

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Responses

Response from Ruth Jenkins, Service Manager, SURGERY, Belfast HSC Trust 3 weeks ago
Ruth Jenkins
Service Manager, SURGERY,
Belfast HSC Trust

SERVICE MANAGER FOR ENT, BURNS & PLASTICS SERVICES

Submitted on 13/06/2025 at 14:02
Published on Care Opinion at 14:02


Hi cheetahyg64

Thank you very much for taking the time to tell us about your positive experience with Lisa, our nurse practitioner in otology. The ENT service has modernised to ensure patients who can successfully be assessed by nurse practitioners or audiologists treated quicker and in turn improve the medical waiting times also.

I am so pleased to hear about your consultation with Lisa and I will make sure she receives your kind words about your visit within her. David is one of our audiologists and I will also make sure he sees your kind feedback too.

I hope you get your further tests soon too.

Thanks again

Ruth

Ruth Jenkins

Service Manager

ENT, Burns and Plastics

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