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Really wonderful experience

Posted By fornaxmb68

"Really wonderful experience"

About: University Hospital Hairmyres / Cardiology

(as the patient),

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I went for an echo test in light of investigations for a diagnosis for poor health and a recent fall. The appointment was at the Department of Medical Cardiology, University Hospital Hairmyres. Paul was exceptional, with a friendly and professional manner. What helped was Paul explaining every aspect of the test. Importantly, Paul brought it all to life as he could show the procedure on screen (imaging). Really wonderful experience, and this is not something I could say about any other recent healthcare delivery via the NHS.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/06/2025 at 17:18
Published on Care Opinion at 17:18

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picture of Jennifer Montgomery

Dear fornaxmb68,

Thank you for sharing your experience of University Hospital Hairmyres, Cardiology.

I am pleased to hear that you have been so well looked after by Paul and that you found his care exceptional. This must have been very reassuring for you. I am glad to hear that Paul explained everything clearly to you and ensured you are well informed.

I will ensure your kind words are passed on to Paul and the team who I am sure will get a real boost in hearing this.

I hope you are keeping well.

Best Wishes,

Jenni

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Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 16/06/2025 at 21:12
Published on Care Opinion at 21:12

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picture of Lise Axford

Dear fornaxmb68

What lovely feedback you have given regarding the friendly and professional service Paul provided in the cardiology department. Paul and the team will be pleased to read that you had a positive experience.

I am however sorry to read that your other experiences in health care delivery have not been to the standard you would expect. It is important that we learn from both positive and negative feedback and if you would like us to look into your other experiences please provide me with your details.

lise.axford@lanarkshire.scot.nhs.uk

Kind regards

Lise

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