"Rude, unorganised"

About: Francis Grove Surgery Francis Grove Surgery Wimbledon SW19 4DL https://francisgrovesurgery.co.uk/

Posted via nhs.uk 4 months ago

Made a telephone appointment over 3 weeks ago, the GP did not call. Front desk staff unsympathetic, unwilling to help and rude

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Francis Grove Surgery

Submitted on 12/06/2025 at 13:20

Published on nhs.uk at 13:20

Dear patient,
I am really sorry to hear this. Please can you contact the surgery via email with your name and the information regarding this complaint, we record our calls so we can review the call and discuss this with the specific receptionist. Rudeness is not acceptable and also if a GP has missed calling a patient, we need to address this too. Please email us on SWLICB.adminfrancisgrovesurgery@nhs.net so we can look into this further and look to ensure this doesn't happen to other patients.
Once again i do apologise and i look forward to hearing from you.
Ms L Buckles
Practice Business Manager

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