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Receptionist in Medical Day Unit

Posted By SallyLallyLoo

"Receptionist in Medical Day Unit"

About: St John's Hospital / Medical Day Unit

(as a parent/guardian),

The receptionist in the Medical Day Unit (Sheila?) has been so warm, lovely and super patient with every single person through the doors. She could easily be a trainer to show all other receptionists how it should be done. What a wonderful lady.

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 2 weeks ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 18/06/2025 at 09:31
Published on Care Opinion at 09:31

Dear Sallylallyloo,

Thank you for taking the time to share you experience of attending the Medical Day Unit at St John's Hospital. I am so please that Shelia made you feel welcome and cared for when attending you appointment. She is a valuable member of the team. I will ensure your feedback is passed on.

Kind regards,

Mariska

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Response from Gill Wilkie, Clinical Service Manager, MEDAS, St John's Hospital, NHS Lothian last week
Gill Wilkie
Clinical Service Manager, MEDAS, St John's Hospital,
NHS Lothian

Submitted on 19/06/2025 at 10:29
Published on Care Opinion at 11:05

Dear SallyLallyLoo

Thank you so much for sharing your experience when you attended the Medical Day Unit within St Johns Hospital.

I am delighted to learn of your positive experience and will ensure your feedback is shared with Sheila who I know will be very pleased to achieve the recognition.

Best wishes

Gill

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