Upon check-in I was advised of a 25 minute delay, fair enough. After waiting 50 minutes I chased this up with reception who advised I was next to bed seen. A few minutes later a nurse rushed in with her handbag and called me in. I can only assume the delay was a long lunch.
Because of the delay I felt my whole appointment was rushed, I wanted to discuss my options but this was brushed under the carpet and I was told I only really had one option. I felt rushed and due to the long wait I did have other places I needed to be so begrudgingly agreed.
I was given no after care advice or leaflets and later found the advice I was given was incorrect, luckily I found this out soon after and was able to take precautions to protect myself. Overall I feel very let down by the service and care received, had I not questioned the advice elsewhere within the NHS and eventually advised correctly I dread to think what the outcome may have been for myself.
Trust lost.
"Long wait followed by inaccurate advice"
About: Willow Bank Surgery Willow Bank Surgery Stoke on Trent ST3 6AB
Posted via nhs.uk
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