"Kind and professional"

About: Exmouth Community Hospital / Minor injury unit Exmouth Community Hospital Minor injury unit Exmouth EX8 2JN Exmouth Community Hospital / Radiology Exmouth Community Hospital Radiology Exmouth EX8 2JN

Posted by Caring123 (as the patient), 3 weeks ago

I recently visited Exmouth MIU following a previous visit the evening before where the nurse was unable to help, asking me to return the next day.
I was seen by a very efficient nurse practitioner who organised an x-ray, then was able to reduce my dislocated finger.
Both the nurse (Katy) and student with her were kind and professional, giving clear explanations about what they were going to do. She then arranged another X-ray to check. I’m glad she had the strength to get my finger back in place. Thank you!
I later received a call for an appointment with the plastics team.
A thank you also to the efficient radiographer.

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Elizabeth Chapman

Cluster Support Productivity Manager / Admin Services Manager (Eastern Services), Specialist Services - Medical Imaging / Radiology (Eastern Services),

Royal Devon University Healthcare NHS Foundation Trust

Submitted on 23/06/2025 at 08:45

Published on Care Opinion at 08:45

Hello Caring123
My name is Liz Chapman and I am an Operations Manager with the Medical Imaging team. Thank you for taking time to share your recent experience on the Exmouth MIU with the nursing staff and radiographer. While it was unfortunate circumstances, it was nice to hear the team were able to work together to resolve your dislocation. I will be sure to share this positive experience with the team.
Thank you
Liz Chapman

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Fiona Heckles

Clinical Matron (Eastern Services), Minor Injuries Units and Walk-in Centre (Eastern Services),

Royal Devon University Healthcare NHS Foundation Trust

Submitted on 23/06/2025 at 09:21

Published on Care Opinion at 09:21

Good Morning Caring123,
My name is Fiona Heckles, I am the Clinical Matron responsible for Exmouth MIU, can I start by thanking you for taking the time to feed this back.
The team at Exmouth MIU aim to provide a caring and efficient service and receiving feedback such as this is really valuable to them. I am so pleased you have had a positive experience. I will feed this back to the whole team and to those mentioned by name.
Once again, thank you so much for taking the time to provide this.

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