"Heartfelt Thanks "

my 91-year-old mother was admitted to midland metropolitan university hospital in birmingham on june 6, 2025, after a fall, and is also being investigated for possible bowel cancer (which is still unconfirmed). as soon as i heard about her condition, i travelled from london to be with her, worried about her health and how she would cope in the hospital, as she doesn’t speak english.

during this difficult time, we were fortunate to meet a very special nurse who works on ward b9. from the moment i spoke with her at the start of her shift on june 10, 2025, at 7:30 pm, i felt a great sense of comfort. i shared my concerns about communication, and she calmly reassured me that she would take care of my mother using gestures, sign language, and body language. she promised my mother would not feel alone, and i trusted her.

i was deeply moved when i returned to the ward the following morning at 11:20 am. by that time, her shift had already ended. my mother’s face was glowing; she looked peaceful, rested, and happy. the first words she said to me were, “the care nurse is an angel.” she shared how beautifully she had been cared for throughout the night and how safe she had felt. my mother said, “if all nurses were like this, nobody would fear being in the hospital.”

we often encounter people who do their jobs simply out of obligation. however, now and then, we meet someone who brings true heart and compassion into their work. this nurse made an incredible difference not only to my mother but also to me and my family. her kindness brought us peace during a very stressful time.

i believe hospitals everywhere should seek out and value professionals who combine skill, dedication, and genuine love for patient care. she is a true credit to the hospital and the entire profession.

thank you from the bottom of my heart.