My frail mother - who is in her late 80s and is suffering from numerous ailments - was released from ward A22 Forth Valley Royal Hospital whilst not being fit for release. No family members were consulted about her release.
There is an ongoing complaint regarding this matter, which was submitted 77 days ago! FVRH’s complaint process looks to have all complaints completed within 20 days.
I have contacted the Patients Relations Team, to be informed that they are lacking staff and are well behind on their complaints.
In my experience, there is an abject failure by FVRH, and yet again another process that eradicates the standing of FVRH.
"Complaint regarding unsafe and failed discharge"
About: Forth Valley Royal Hospital / Elderly medicine Forth Valley Royal Hospital Elderly medicine FK5 4WR
Posted by Matelot (as ),
Do you have a similar story to tell?
Tell your story & make a difference
››