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"The experience we had during the birth and care of our son"

About: Maternity care / Maternity Assesment/Triage Maternity care / Maternity care (Ward 48) Maternity care / Maternity Day Care

(as a parent/guardian),

 

To the Wonderful Midwives and Care Staff at the Queen Elizabeth University Hospital, Glasgow,

I want to express my deepest and most heartfelt gratitude for the extraordinary care, compassion, and professionalism shown to me and my family during one of the most important and emotional moments of our lives.

To the incredible midwives and healthcare assistants—Anna and Anna Mareja, Jaime and the rest of the team in the labour ward; Heather, Julie, Ellen, Laura and Pam in the post natal ward and Emma in maternity assessment, thank you for your unwavering support, calm reassurance and gentle strength. Each of you brought something unique and invaluable to our experience, and your kindness made all the difference. Whether it was a comforting word, a listening ear, or expert hands guiding us through each stage, you made us feel safe, respected, and truly cared for. Thank you for laughing at all my rubbish, nervous jokes and puns!

In particular, I want to thank the labour ward staff on the birthday for helping me excavate my wedding ring from the bottom of a bin bag. The entire team in the ward were helping me to remain calm for my own sanity whilst looking for my ring everywhere. You all simultaneously saved my marriage and made me a very proud father all at once.

To the doctors, Sarah and Eilidh and Beth, thank you for your exceptional care, clarity, and compassion. Your expertise and empathy shone through in every moment, and we always felt we were in the very best hands. Your calm and confident presence was a steadying force, and it gave us immense reassurance throughout our journey.

Each of you-as well as all the rest of the teams-left an unforgettable impression on us, not only through your skill and professionalism but through the warmth, enthusiasm and dedication you brought to your roles. We will never forget the care we received under your watch, and we feel incredibly lucky and grateful to have had such an amazing team by our side.

Thank you from the bottom of our hearts. You are a credit to your profession and to the entire NHS in Scotland.

With love and lifelong gratitude,

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC 4 weeks ago
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 13/06/2025 at 12:26
Published on Care Opinion at 12:26


picture of Gaynor Bird

Dear CTolmie,

Thank you so much for your incredibly moving and generous message. It means the world to hear how supported, respected, and cared for you felt during such a life-changing time.

Your words beautifully capture the essence of what our teams strive for every day—compassionate, person-centred care delivered with professionalism, warmth, and a touch of humour when it’s needed most. From the labour ward to postnatal care, and every moment in between (including the heroic wedding ring rescue!), your story is a powerful reminder of the impact that kindness and teamwork can have.

We are so proud of the midwives, doctors, and care staff you mentioned—Anna, Anna Mareja, Jaime, Heather, Julie, Ellen, Laura, Pam, Emma, Sarah, Eilidh, and Beth—and every member of the wider team who supported you. Each of them will be personally thanked and recognised for the difference they made to your experience.

Thank you again for taking the time to share your gratitude. It uplifts and inspires us all—and we’re honoured to have been part of your journey into parenthood.

With heartfelt thanks and warmest wishes to you and your family.

Best wishes

Gaynor

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