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The whole experience was excellent!

Posted By GDog

"The whole experience was excellent!"

About: West Cornwall Hospital (Penzance) / General medicine

(as the patient),

I was recently treated for an umbilical hernia at West Cornwall Hospital.

The care, environment, staff, the whole experience was excellent!

Staff, from hospital reception, through to department reception, nursing, surgery etc. were wonderfully caring, warm and friendly.

I cannot thank them enough for making a potentially stressful experience as calm and relaxing as possible.

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Responses

Response from Chris Hocking, Patient EDI Officer and Engagement Co Ordinator, Patient Experience, Royal Cornwall Hospital 2 weeks ago
Chris Hocking
Patient EDI Officer and Engagement Co Ordinator, Patient Experience,
Royal Cornwall Hospital

Submitted on 23/06/2025 at 08:49
Published on Care Opinion at 08:49

picture of Chris Hocking

Hello GDog,

My name is Chris and I am from the Patient Engagement Team. We would like to take this opportunity to thank you for taking the time to share your experience with us.

It is so heartening to hear that 'Staff, from hospital reception, through to department reception, nursing, surgery etc. were wonderfully caring, warm and friendly' and 'I cannot thank them enough for making a potentially stressful experience as calm and relaxing as possible'

Thank you for your kind words, and we will ensure that this feedback is passed onto the team.

Kind regards,

Chris

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