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Your professionalism was exceptional

Posted By frostfq54

"Your professionalism was exceptional"

About: Royal Devon & Exeter Hospital (Wonford) / Audiology

(as the patient),

I visited the Audiology department in Exeter as I was encountering issues with my hearing and Chime had lost the contract.

Laura was pro-active (she had looked at my records before I went into the appointment)

Offered me an appointment the following week for a full hearing test. She was thorough, friendly, professional, and explained everything clearly so I understood exactly what she was trying to achieve.

My thanks to Laura - your professionalism was exceptional and much appreciated - I am now hearing much better and it makes such a difference.

Well done to the department who are obviously inundated with queries at the moment

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Responses

Response from Michael Craddock, Patient Experience Coordinator, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust last week
Michael Craddock
Patient Experience Coordinator, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 01/07/2025 at 15:57
Published on Care Opinion at 15:57

Dear frostfq54,

Thank you for your feedback which I have passed on to Anna Trotter, Associate Head of Audiology, who has asked me to relay the following message:

‘Thank you so much for taking the time to provide this feedback which we will share with Laura and the rest of the team’.

Kind regards,

Michael

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