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The team really listened

Posted By jupiteref58

"The team really listened"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I had an infection that was not an STD and was referred to your clinic after another service was too full. The team were great, really caring and I felt listened to. The treatment plan worked and the Dr was great at the follow-up appointment. Thank you

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last month
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 12/06/2025 at 17:28
Published on Care Opinion at 17:28

picture of Andrew Garratt

Hi Jupiteref58,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am pleased that you were able to get treatment for your infection at our clinic and it worked. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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