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I was really impressed by the whole experience

Posted By pegasusmw37

"I was really impressed by the whole experience"

About: Royal Devon & Exeter Hospital (Wonford) / Ophthalmology Royal Devon & Exeter Hospital (Wonford) / Outpatients

(as a service user),

The care I was given in the West of England eye unit was professional & caring from both the technician (Abbie) and optometrist (Emma). Both staff introduced themselves, checked my details, clearly explained what they were doing and did so in a kind & understanding way.

Explanations of my condition, the treatment and next steps were given clearly and provided reassurance & confidence in my care. I was really impressed by the whole experience.

The only suggestion I would make is that the OPD/Urgent Care seating be arranged so that patients are facing the direction of the consultation rooms. It was difficult to hear my name being called as staff were approaching waiting area from behind.

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Responses

Response from Lauren Tyrer, Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 3 hours ago
We are preparing to make a change
Lauren Tyrer
Cluster Support Manager (Eastern Services), Ophthalmology (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 16/06/2025 at 16:04
Published on Care Opinion at 16:05

Dear pegasusmw37,

Thank you for taking the time to share your kind feedback, which has been shared with Abbie and Emma. We're delighted to hear that you had a positive experience.

We are currently trialling different ways to arrange the seating in outpatients to help reduce the walking for patients, and also the allocation of areas for the emergency eye service, optometry and OPTOS imaging.

Unfortunately the need for patients to attend different areas for testing and medical review does sometimes mean they are called from behind. We have put some of the seating facing towards the consulting rooms on the far side to see how it works out.

Your feedback motivates us to continue doing our best.

Kind regards,

Lauren

Operations Manager in Ophthalmology

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