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"Outstanding Service"

About: Ipswich Hospital

I was seen to by Dr E, locom Consultant Neurologist on the 10/6/25 at 11.23, he was incredible. Firstly, the check in service at outpatients didn’t work for me, as soon as I entered his consulting room he immediately apologised for this and also for keeping me waiting (I had only waited 15 mins). Dr E listened acutely to my concerns about my essential tremor, he also took note of additional information about an episode of tga, which occurred last year. He explained the difference between a tremor and Parkinson’s. He then did several tests and explained what he was doing. He then gave a detailed explanation as to the treatment which was available to me for my tremors along with alternatives. He didn’t make me feel that I had wasted his professional time and instead told me that the consultation was extremely important. Dr E then noted everything we had discussed and followed this up with a detailed letter of our consultation. The letter was incredibly thorough and completely allayed my concerns about Parkinson’s disease. I left the hospital feeling extremely satisfied with the service I received and trusted Dr E completely. The follow up was reassuring and again put me at ease and I now feel I no longer have to contact my GP about my condition. I would like Dr E to be thanked personally for the incredible support and reassurance he showed to me and also for the follow up letter I received. I might add my mother had a consultation on the 4/3/25 and a CT scan on the 11/3/25 in Urology and to date she has heard nothing. The difference between these two departments is quite unbelievable! Thank you so much Dr E.

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Responses

Response from Patient Experience Lead, East Suffolk and North Essex Foundation Trust 2 weeks ago
East Suffolk and North Essex Foundation Trust
Submitted on 18/06/2025 at 11:57
Published on Care Opinion at 11:57


Thank you for taking the time to leave your kind words regarding your recent experience at Ipswich Hospital with Dr E. I have forwarded your comments onto him for his attention. It is great to hear how he had such a positive impact on your overall experience and care.

I am sorry to hear that you are still waiting for results, if these have still not been received our PALS team maybe able to help. You can give them a call on 01473 704781 or email pals@esneft.nhs.uk

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