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"Unhelpful consultation "

About: Rainworth Health Centre

Attended the surgery today with a very painful knee. Saw a Doctor who was very dismissive, was told to loose weight which I know I need to do, there are no painkillers that will help with the pain and to book an appointment with the physio. When I asked if the knee support I recently bought would be beneficial he just said no supports will help.

Went to book the appointment and was told there is nothing for the next few weeks with the in house physio. When I asked what hours they work as I wanted to try and work around my working hours the receptionist told me they change so she wasn’t certain what hours they will be working when the new rotas go onto the system.

The surgery I work at we refer our patients to the Musculoskeletal service so they can book what time suits them. We also send for an x ray before starting physio to make sure patients are eligible for physio.

Unfortunately we aren’t allowed to be registered at the surgery we work at otherwise I would register there.

I was just made to feel as if I had wasted his time being there

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Responses

Response from Rainworth Health Centre 3 weeks ago
Rainworth Health Centre
Submitted on 19/06/2025 at 12:09
Published on nhs.uk at 12:09


Dear patient, thank you for your feedback. We're very sorry to hear that your recent consultation did not meet your expectations, and we sincerely apologise if you felt the care or support you received was unhelpful.

At Rainworth Surgery, we strive to provide every patient with a respectful, thorough, and supportive experience. We take your concerns seriously and are committed to learning from them to improve the care we deliver.

Although we may not be able to discuss specific details here, we would greatly appreciate the opportunity to understand more about your experience. If you feel comfortable doing so, please do not hesitate to contact me on 01623 794293. Kind regards, Laura Baker, Reception Manager.

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