After episodes of severe abdominal pain I tried to seek help via Amina app I ticked the box for abdominal pain and was advised to contact 111 immediately. I did so and after a lengthy conversation the operator said she would contact the surgery and I would hear from them. I received a txt advising I had been trialed for a routine appointment in 2 weeks. I phoned 111 and was assessed again and this operator agreed I needed assistance. She requested a Primary Care doctor to contact me. A Doctor contacted me and I had a long assessment over the phone. She also said I needed to see a GP and said she would contact surgery. I then received a second txt saying I had been triaged as a routine appointment yet again. I then phoned the surgery and waited 40 minutes to be connected. After being very firm with the receptionist I managed to get an appointment for that day. Absolutely everything was done to prevent me receiving the attention 2 x111 operators and 1x GP thought I needed. I really feel I and other patients gave the worse GP Surgery in the area!
As I will be receiving ongoing
treatment I hope this honest review will not affect me in the future. At my most vulnerable I was forced to jump hoops to get medical attention.
"Disgraceful treatment"
About: The Highlands Practice The Highlands Practice Fareham PO15 6JF
Posted via nhs.uk
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