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Made me feel so comfortable and at ease

Posted By piscesps79

"Made me feel so comfortable and at ease"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

I couldnt get an appointment with anyone to take it out because my gp dont do it and i dont live in any area that i qualify for removal by anyone else. I'd never been to the stafford clinic before and was told it about it by a friend. All the staff are friendly and welcoming and the nurse who removed my coil went through everything with me, even told me step by step what she was doing during the removal which made me feel so comfortable and at ease. I cant fault the clinic one bit! Im very grateful.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 3 weeks ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 12/06/2025 at 17:21
Published on Care Opinion at 17:21

picture of Andrew Garratt

Hi Piscesps79,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I am sorry you had difficulties trying to get an appointment for your coil removal but glad that we were recommended to you. I am pleased you found the staff friendly and welcoming. 😊

Kind regards,

Andrew Garratt, Senior Administrator

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