A member of this surgery's team, sent an message to a patients phone, having called more than once, offering support via the mental health services.
The patient was unable to respond having died four months ago!
It is vital that the correct records are maintained, and contact details are updated to avoid unnecessary distress!
Patients cannot communicate with the surgery, in the same way that surgery staff cannot communicate with the dead!
"Unkind and Thoughtless!"
About: Highlands Surgery Highlands Surgery Leigh-on-Sea SS9 2SQ
Posted via nhs.uk
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