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"Let down by poor communication"

About: Maternity care (wards 68, 72 &73) / Labour suite Maternity care (wards 68, 72 &73) / Maternity Assessment/Triage

(as the patient),

Most of my birth experience was very positive with few issues. Overall I thought all involved were very kind and helpful. I have just set out a few points that did not go so well in case it helps improvement. Any part of the process not mentioned here went well and I am grateful for the hospital staff.

For context, my waters broke and there was a bit of blood in them that made the waters pink. I was asked to come in as soon as possible (3am). 

The following was then not so ideal:

1) Quite soon, the staff decided that I should be induced as soon as there was availability in the labour ward, rather than waiting 24 hours as would normally happen, given the waters had blood. This is fine but at no point did one person sit us down and tell us this plan in clarity and give us a space to ask questions - we had to work out this was the plan based on several people popping in and out and piecing together what they were saying (as they would have assumed we were already informed).

2) The plan to induce, and method of induction, felt like something we were being told was happening, rather than anything we had a say in or could ask questions on.

3) When I did ask questions (mainly what would be the particular risk of waiting given there is blood in the waters) no-one could give me an answer, which made it difficult to make a decision for myself. The phrase used was that they wanted to err on the side of paranoia and just get the baby out.

4) The process and risks of the particular type of induction later given to me were not explained. I was given an IV drip of pitocin. I asked whether induction led to more painful  contractions and was told with a shrug -  No. I have since learned (from my experience and many sources) that this is not the case at all, and that in fact the method used is particularly painful as the body does not gradually build up to the pain levels. I understand if you do not want to panic a mum, but this is the most difficult part for me to process as it now feels a bit like I was being lied to - or for some reason that this person had no idea it would be more painful, which would be strange given their experience. I would have preferred an honest and factual answer, not to scare me, but to prepare me and be able to discuss the pain relief options then when there was time and I was fully lucid, rather than me having to decide to go on morphine in a panic once the unbearable contractions came on. 

As I say it was overall positive and I was mostly made to feel very comfortable, cared for and listened to - I just want to feedback in case these points help improve the situation for future mums.
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Responses

Response from Lorna Friel, Senior charge Midwife, Labour Ward, Princess Royal Maternity, NHSGGC 2 weeks ago
Lorna Friel
Senior charge Midwife, Labour Ward, Princess Royal Maternity,
NHSGGC
Submitted on 12/06/2025 at 16:18
Published on Care Opinion at 16:55


Dear Maple139,

Congratulations on your birth. Thank you for taking the time to share your feedback. We’re pleased to hear that some aspects of your care were positive.

We also appreciate you highlighting areas where we can improve. I’m truly sorry that the communication surrounding your care did not meet your expectations—please accept our sincere apologies.

At our maternity service, we are committed to providing person-centred care and supporting shared decision-making. Your feedback is invaluable in helping us reflect and enhance the experience for all families.

If you feel comfortable, please reach out to our Lead Midwife, Tracy Orr, or to me directly. We would welcome the opportunity to explore your experience further and address the root cause of your concerns.

Warm regards,

Lorna Friel

Senior Charge Midwife

0141 242 9817

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