"Efficient services with a smile"

Dear Mm85

Thank you so much for taking the time to share your recent experience of attending the Minor Injuries Unit at the New Victoria Hospital.

We’re very pleased to hear that your daughter received such kind and efficient care during her visit. It’s wonderful to know that from the receptionist to the radiographer, every member of the team contributed to a positive experience—and that the cleanliness and efficiency of the service met your expectations.

A special thank you for mentioning Nurse Practitioner Elaine—we will ensure your kind words are passed on to her and the rest of the team. They will be encouraged to know their efforts made a difference to you and your daughter.

Wishing your daughter a speedy recovery, and thank you again for your thoughtful message.

Kind regards

Kevin

Dear Mm85,

thank you for taking the time to submit a care opinion about your recent visit to the minor injury unit at the new Victoria with your daughter, I will pass on your lovely comments to Elaine, she will be delighted to receive such positive feedback and appreciation of her care and attention attending to your daughter. I hope she is recovering well from her injury.

with kind regards

Karen