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Poor service

Posted By Andrew273

"Poor service"

About: General practices in Ayrshire & Arran

(as a service user),

I have  a number of medical conditions that I am trying to carefully manage to ensure that my health doesn't deteriorate.  The care and service offered by my local GP practice is far short of what is required or expected.  I have been trying to get blood test results for nearly four weeks now, and after five phone calls I still don't have access to them.  These results will help inform how I continue to self manage my conditions and not having access to these results is causing unnecessary stress.

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 5 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 12/06/2025 at 21:13
Published on Care Opinion at 21:13

Dear Andrew273

Thank you for sharing your feedback with us via Care Opinion. I am very sorry to hear of the experience you have described at your GP Practice.

The Primary Care Team can liaise with your GP Practice to make them aware of your comments and feedback. To do this, please can you send an email to HSCPAdmin@east-ayrshire.gov.uk (marked for the attention of Primary Care) providing your details and the name of the GP Practice you are registered with. If you wish to remain anonymous, we can feed back your comments to the GP Practice for their awareness and learning.

I really appreciate you taking the time to share your experience. I am so very sorry it has not been positive on this occasion.

Kind regards

Danielle

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