"Unprofessional Resident Dr"

Rated 2 out of 5 stars

I had lens replacement surgery with…

I had lens replacement surgery with this company it went well the reception staff and surgeons were caring throughout. However the following 18mths my eye deteriorated at such a slow rate I didn’t notice until I could barely see out of my left eye. My right eye was blurry too although not as bad as my left.

I went to my optician she’s amazing. She said I had a build up on the surface of what she called dust on both eyes. However this can be corrected it can happen after lens replacement. I was referred back to Chec.

The dr I was seeing rang me from his car to rearrange my appointment from 9.15 to 10am as he was stuck in traffic.i was happy to do that and appreciated his call.

However when I got to the clinic he was running late. I didn’t get to see him until 10.45. The whole process lazer to remove the dust took minutes, it was very rushed. He did my right eye first then the left then back to the right but not my left which was the worst affected. Consequently my eyes still weren’t right.

My optician confirmed this yet again and sent me back to chec for a little more laser to remove the remainder of the surface dust especially to my left eye.

This time I saw their resident dr he was rude dismissive of my optician and verbally unprofessional regarding her.

He then told me my lazer had worked I ask why is my left eye still blurry and right eye still slightly blurry. He told me wear glasses. His manner was awful. I asked why would I wear glasses the original surgery had worked. Had the lazer not been so rushed as the original dr was so late I’d not be in this position.

I was sent away with eye drops and to return a week later. I put the appointment into my phone diary but instead of 4.25 I’d added 4.45. However I always arrive at least 15mins before an appointment which made me late for my appointment by 10mins.

The dr came out of his room as I arrived looked over at me went into another room for a while. He then walked back to his treatment room and was there a further five minutes then came out with his brief case and coat on walked right past me and left. Check policy is to give you 10mins after your original time I was firmly within this time. The receptionist was clearly embarrassed by his behaviour and apologised as I was not too late.

I was so upset I found it hard to compose myself when I got to my taxi, the driver was very polite and asked if I was ok.

I rang chec head office they confirmed he should have seen me as I arrived within the time frame he was still there and waisted 10minute flitting between rooms.

I then got a call from the clinic manager completely contradicting her head office and discharged me from their care.

I was a CQC manger of a private clinic this would absolutely never have happened in my clinic.