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A very kind and helpful person

Posted By Roisin l

"A very kind and helpful person"

About: Royal Victoria Hospital / Outpatients Services

(as a service user),

I’m writing this on behalf of a relative who used transport services to attend an outpatient appointment.

Initially there was a delay in arranging transport back home. However, a very kind and helpful man called Riley who was working on the main desk, got the transport home arranged. Nothing was too much trouble for him and we feel he deserves the praise.

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Responses

Response from Clare Forsythe, Patient and Client Experience Manager, Belfast Trust Wide, Belfast Health and Social Care Trust 2 days ago
Clare Forsythe
Patient and Client Experience Manager, Belfast Trust Wide,
Belfast Health and Social Care Trust

Submitted on 16/06/2025 at 17:39
Published on Care Opinion at 17:39

picture of Clare Forsythe

Good afternoon Roisin l

My name is Clare Forsythe and I am the Patient and Client Experience Manager in the Belfast Trust, and I manage the Front of House Welcome Team at the Royal Victoria Hospital.

Thank you for taking the time to share your lovely feedback regarding your recent positive experience at the main reception desk at the Royal Victoria Hospital.

I'm delighted to hear that Riley was kind and helpful when arranging transport back home for yourself and your relative.

I have advised Riley of your kind feedback and he has read your story.

I hope yourself and your relative a doing well.

Kind Regards

Clare Forsythe

Patient and Client Experience manager

Belfast Health and Social Care Trust

PatientExperience@belfasttrust.hscni.net

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