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"I felt that I wasn’t being listened to"

About: University Hospital Wishaw / Emergency Department

(as the patient),

After a 5-hour wait IN A&E, was seen by a doctor. I explained I was in a wheelchair because I was unable to walk that day. The doctor asked me to get on the bed, which rolled away from me. My  husband had to help me onto the bed.

After answering the doctor's questions, they said I had chronic back pain and I had to move about.  Walking good for it. Gave me naproxen and co-codamol and sent me home.  They then asked me to get off the bed to let them see me walking. I couldn’t even lift my shoulders off the bed. My  husband helped me and I stumbled into the wheelchair.

I have since consulted Ross Hall and I urgently need a right hip replacement and left will need to be done as well in the not too distant future.  I had x-rays done at Wishaw which stated not any worse than first x-ray.  I have been in the most excruciating pain since the beginning of April and cannot understand how such deterioration could happen in such a short time.

I felt that I wasn’t being listened to. I am now on the NHS waiting list for operation, still in severe pain, cannot stand or walk for any length of time and unable to leave the house without help.  

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/06/2025 at 17:07
Published on Care Opinion at 17:07


picture of Jennifer Montgomery

Dear septemberdb53.

Thank you for sharing your experience of University Hospital Wishaw, Emergency Department.

I am very disappointed to hear about your experience following a long wait. It must have been very frustrating to find that the doctor was not listening to your concerns.

Please can I ask that your contact our Patient Affairs team who can investigate your concerns and provide you with a personal response?

patientaffairs@lanarkshire.scot.nhs.uk

Best Wishes,

Jenni

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